We have always accord and value security as our top priority in ensuring safe and peaceful living for our residents. Having received numerous feedbacks and suggestions from residents on these issues, the Management is proposing to implement some actions so that the level of security at Austin Heights could be further enhanced and at the same time be able to project conducive and harmonious living environment.

However, your feedback/suggestion prior to the implementation of these actions is prerequisite. Once it is being implemented, we further require your fullest cooperation and understanding in assisting us to achieve the effectiveness of the principles set forth.

Below are the proposed actions in creating further safe and peaceful community in Austin Heights.

1.   Enter/exit by residents using access card
Residents could enter/exit the precincts of Austin Heights by using the respective access card to control the barrier gate at the Resident Lane. In the case whereby the residents did not own access card, they may present/deposit their resident card at the Visitor Lane as form of identification when entering our development scheme.

Access card is implemented to exercise proper control of security over unauthorized entry and also as an automatic entry permit for the residents to gain access through the Resident Lane without inconvenience.

There are also occasions where some residents are familiar with some of the security guards and are expecting to gain entry without showing any identification otherwise they may get offended. As we are undergoing further enhancement to tighten the level of security, our security guards will now be instructed to request residents without access card to present their resident card if entry is gain through Visitor Lane.

We hope to obtain full cooperation from the residents to avoid any conflict over the above incident and further advice resident whom still have not own any access card/resident card to submit their application.

We also wish to inform you that the original scheme of applying access card would be as follows: -

              Original Scheme:

However, in order to facilitate with your application, the Management has revised the said scheme and has decided to waive the fee on the application of the third / subsequent access card and reduce the deposit to RM60.00.

Under the new scheme, residents will only have to pay RM60.00 as access card fee and RM60.00 as deposit when applying for their fourth / subsequent access card. The Management will refund to those whom have paid for their third / subsequent access card fee under the original scheme by simply bring the official receipt to the Management office.

              New Scheme:

2.   Enter/exit by special working pass

      It has come to our attention that some of the renovation contractors are carrying the resident card. At times when the renovation work has completed, these contractors failed to return the resident card to its appropriate owner.

      In view of the above, we seek your help to restrain these contractors from abusing the privilege of having resident card to gain unauthorized entry to our development scheme.

      We advice resident who intends to carry out house renovation or engaging renovation contractors to submit the name list of their renovation contractors to the Management prior to the commencement of any renovation works. These contractors will be issued with special working pass to facilitate their access/entry during the renovation period. Renovation contractors without special working pass will strictly not allow to enter into our precincts.

      Residents are advice to refrain their renovation contractors from staying overnight at the work site/premises and also ensure that their renovation contractors adhere and abide by the house rules set forth by the Management.

3.   Party guests to your function – entrance by invitation / guests’ list

     We appreciate at times residents do organize functions/events. For the convenience of your guests and at the same time not to jeopardize our security system, residents are required to furnish the Management with the list of their guests’ name as well as their car registration number prior to the function/event.

      In case residents intend to distribute invitation card to their guests over the functions/events, we would be pleased to endorse these invitation cards which could be used by your guests as an entry pass to your functions/events.

4.   Closure of Main Gate 2 (MG2) after 7.00pm

We wish to draw your attention that too many exit/entry points to Austin Heights may also be a disadvantage to our development scheme. In view of that, we suggested that the Main Gate 2 (MG2) will be closed after 7.00pm - 7.00am to limit the entry/exit point for better control over the surrounding security. After this period of time, we will deploy our security guards to patrol around the precincts especially cul-de-sac areas and town park.

5.   Children’s Playground

The Management noticed that some of the children are playing at the edge of the lake in town park. These dangerous acts have raised our concerned over their safety. Due to that, we have intended to build another children’s playground which will be located in front of the open air theatre.

We hope with the additional children’s playground at the town park shall keep them off guard from the lake as well as provide appropriate place for their recreation.

6.   Basketball Court

The Management also received some feedbacks and suggestions from the residents encouraging us to build more recreational spots around the precincts. Most popular request from the residents is to build basketball court for their teenagers.

Accordingly, after reviewing this matter, the Management has intended to build a basketball court in front of the open air theatre. We hope by having basketball court shall provide Austin Heights teenagers aged 10 – 18 proper place to burn out their energy in line with our objective of creating a conducive and healthy living community lifestyle.

Should you have any objection to any of these proposals - 1, 2, 3, 4, 5 and 6, kindly write-in to the Management office not later than fourteen (14) days from the date of this letter. Otherwise, we will consider that the residents have concord to the above said proposals and it will then be implemented starting from 1^st June 2007 for the betterment of our community. On the contrary, if we received substantial feedbacks from residents to suggest otherwise, the Management will then review the proposals.

We take note of your constructive feedbacks and value your opinions/suggestions and look forward to continuing our good relationship.

Thank you.


Date: 24/05/2007